Meet Amanda
“We talk about generosity of thought and generosity of your time, and thinking about how you can help somebody else.”
Amanda – Operations Manager
Role: Operations Manager (HR, Payroll, Clinic Support)
Trained: On-the-job pathways across clinical and admin roles
Pathway: Veterinary nurse → Reception → Admin → Finance → Operations Manager
Clinic Journey: Joined in 1990 and has been part of every chapter of VetsOne’s evolution
Focus: Supporting people, systems, and the culture that holds the team together
Team Philosophy: “We look after each other — we don’t leave people to struggle alone.”
Favourite “Piece of Kit”: The daily rhythm — knowing when the team needs care, space, or backup
Amanda
Hear from Amanda
Want to hear Amanda in her own words?
Amanda joined Julie South on the Veterinary Voices podcast to talk about
- What it means to stay in a clinic for more than 30 years
- How culture is shaped through daily actions, not slogans
- What generosity of thought and generosity of time look like in practice
Listen to Amanda’s episode:
Episode 1008:
In this episode, Amanda talks about what it means to stay with a clinic for more than 30 years, how culture is shaped through everyday actions, and why generosity of thought and time is the foundation of how the team works together at VetsOne.
Growing with the Clinic
Amanda’s journey with VetsOne stretches back to 1990. She has seen the clinic grow from a small, close-knit practice to the team it is today — and has carried the thread of continuity through every stage of that change.
Her role has changed as the clinic has grown, but the constant has always been the people — and the sense of care that holds the team together.
How We Work Together
For Amanda, culture isn’t something you announce — it’s something you live in the small moments.
During COVID, the team split into working bubbles, learned new rhythms, and supported each other through the uncertainty.
When the Hawke’s Bay cyclone hit in the summer 2023, and the directors couldn’t reach the clinic, the team organised themselves, stayed overnight to ensure continuity of care, and supported the community when it mattered most.
Those are the moments where culture shows itself — not when things are easy, but when the team chooses each other anyway.
Clinical & Team Philosophy
Amanda describes VetsOne’s way of working as grounded in generosity — generosity of thought and generosity of time. That means slowing down enough to see when someone is carrying more than usual, stepping in where it makes a difference, and knowing that support is something that moves both ways.
It also means leadership that listens. Protocols aren’t handed down — they’re shaped with the people who use them every day. The team decides the “how,” which makes the culture something everyone participates in, not something that’s imposed.
Life Outside the Clinic
Amanda loves the rhythm of life in Hawke’s Bay.
Early morning walks with her dogs along the river and cycle paths are her reset — a way to stay grounded, connected, and balanced while supporting a busy clinic team.
And That’s Why She’s Here
Amanda didn’t stay for convenience — she stayed because this is a place where people look after each other.
A clinic can buy equipment, build new rooms, restructure workflows. But belonging — the feeling of being part of something worth showing up for — that’s built person by person, day by day.
Amanda has helped make VetsOne that kind of place.